Returns & Refunds
How do returns and refunds work at faircado?
Returning something is never fun, but we’ve got your back! 
With faircado this process becomes easy, quick, and safe.
Here’s how it works:
- Start the return process with the faircado chatbot.
- We’ll send you clear instructions based on the seller’s policy (return window, policies, etc.) within 24h during working days.
Once the seller checks your return, your money will be refunded straight back to your original payment method.
Find out what return policy applies to your order
- abebooks DE
- AfB Shop DE
- arvelle.de
- asgoodasnew DE
- asos marketplace
- Back Market GB
- bookbot AT
- bookbot DE
- booklooker DE
- Buecher-billiger DE
- buyZOXS DE
- carou (Carousell)
- Cheaboo DE
- Cleverbuy.de
- Clevertronic DE
- Conrad
- deesup
- ebay BE
- ebay DE
- ebay FR
- ebay GB
- ebay NL
- fashionette DE
- Greenpanda DE
- it-versand
- jacob DE
- Lampenwelt
- lastdecades
- Maconline DE
- maiapp (MAI)
- Medimops DE
- Microsoft Store DE
- momox fashion DE
- mySWOOOP DE
- NBB (notebooksbilliger.de)
- ninyes
- ninyes AT
- nomadi DE
- Office-partner DE
- oxfam GB
- Preiswerte PC DE
- preworn
- preworn GB
- rare-rags
- reBuy DE
- reBuy DE Electronics
- Refurbishedstore DE
- Secrete Collective
- Sellpy
- Servermind DE
- SpieleundKonsolen
- Stuffle
- sylk-store GB
- Terrashop DE
- thrift-plus GB
- tildi
- Vestiaire Collective DE
- Vestiaire Collective DE (pro sellers)
- Vestiaire Collective GB (pro sellers)
- vinted AT
- vinted DE
- vinted FR
- vinted NL
- vinted GB
- vite-envogue
- wob (World of Books)
- wob DE
- wob GB
FAQs
Use the faircado chatbot if you have any further questions, or want to initiate the return process.
Who do I talk to if I want to return something?
Always start with Faircado. 💚
By starting the return process with the chatbot, we will be informed about your concern and will reach out to you within 24h (during working days) to guide you through the seller’s return process step by step. You’ll never be left alone figuring things out, promise!
How long does it take to get my money back?
Once we’re informed by the seller that the return has arrived, we’ll process your refund immediately.
It might take a few days for your money to arrive straight back to your original payment method.
What happens when I start the return process with the chatbot?
Our chatbot is your starting point 💬
You tell us what you’d like to return, and within 24h (during working days) we’ll send you clear instructions tailored to your seller’s policy – including return labels or steps you need to follow.
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How do I know if I can return my item?
Each seller sets their own rules (like return windows and conditions). Don’t worry, we’ll show you exactly what applies to your order, so you’ll always know whether your item is eligible for return.
If you want a more detailed overview right away, check your seller’s detailed return policy above. 👆Â
